> ## Documentation Index
> Fetch the complete documentation index at: https://ampersand-24eb5c1a-goto-deep.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

## Checklist before you start

Confirm the following:

* You are a Gong **Technical Administrator** (the role required to create automation rules and configure outbound webhooks).
* Your developer has provided you with a **webhook URL** in this format:

  ```
  https://subscribe-webhook.withampersand.com/v1/projects/PROJECT_ID/integrations/INTEGRATION_ID/installations/INSTALLATION_ID
  ```

## Set up webhooks for real-time updates (Subscribe Actions)

To send `call.created` events to your developer's application, you'll create an **automation rule** in Gong that fires a webhook each time a call is processed.

1. Sign in to Gong and open **Admin Settings** in the left sidebar.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/admin-settings.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=d0ef4356d88aeb148b470d342084a211" width="2970" height="1660" data-path="images/customer-guides/gong/admin-settings.png" />
2. In the left sidebar, navigate to **Automation rules**.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/automation-rules.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=a6da7f26f50f4ed11c8b2ad50246eb9d" width="2970" height="1660" data-path="images/customer-guides/gong/automation-rules.png" />
3. Click **Add rule**.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/add-rule.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=931e03976f1a8c920ac2873d4ba935a8" width="2970" height="1660" data-path="images/customer-guides/gong/add-rule.png" />
4. (Optional) Add any filters you'd like to apply — for example, restrict the rule to specific participants. Leave the filters empty to send every new call.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/filters.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=284a76c40196f7aee5627c4f9bb88aaa" width="2970" height="1660" data-path="images/customer-guides/gong/filters.png" />
5. Paste the webhook URL your developer gave you into the **Enter URL** field.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/webhook-url.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=e7a608fd6eb3587ef98b5017739f0fef" width="2970" height="1660" data-path="images/customer-guides/gong/webhook-url.png" />
6. Give the rule a descriptive name and toggle **"Rule Status"** to **Enabled**.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/rule-status.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=25b9e1a8664264a701e42bd17c605cc5" width="2970" height="1660" data-path="images/customer-guides/gong/rule-status.png" />
7. (Optional) Send a test webhook and click Save.
   <img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/test.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=ebc3cdaf4688867db5e65bb93a89ceda" width="2970" height="1660" data-path="images/customer-guides/gong/test.png" />

## When to expect the webhook to fire

Gong fires the `call.created` webhook after a call has finished processing and appears in your Gong call library, which can take **several hours** after the call ends. You will not see events arrive immediately after a call wraps up — this is expected.

The screenshot below shows where a processed call shows up. Once a call reaches this state, the webhook has been (or will shortly be) sent.

<img src="https://mintcdn.com/ampersand-24eb5c1a-goto-deep/9r5t8a2CACldReYy/images/customer-guides/gong/processed-call.png?fit=max&auto=format&n=9r5t8a2CACldReYy&q=85&s=363f1f3a22c79be0c9c84dd6549d2e69" width="2970" height="1616" data-path="images/customer-guides/gong/processed-call.png" />

## For official setup details, see:

* [Gong Automation Rules overview](https://help.gong.io/docs/introduction-to-automation-rules)
* [Send a webhook from an automation rule](https://help.gong.io/docs/create-a-webhook-rule)